My Apple Watch won't pair
Common causes and fixes when the Watch pairing code isn't being accepted or times out.
My recording didn't sync
What to do when a recording on iPhone or Watch shows locally but hasn't appeared on the web.
A map won't load in the browser
Blank canvas, spinner that never resolves, or an error banner - diagnosis and fixes.
NFC tags aren't being detected on iPhone
When the iPhone doesn't read NFC tags - hardware, iOS settings, and tag compatibility.
Voice notes aren't saving on iPhone
Voice notes fail to attach or transcribe. Usually a permission or storage issue.
Can't upload a video for analysis
File too big, wrong format, or your monthly quota is exhausted - the three usual suspects.
API returns 401 Unauthorized
Bearer token wrong, missing, or expired. The four causes to check.
A map is slow to load
Slow map performance is almost always about map size, browser, or network - not the server.
A template import failed
Common causes when importing a CSV, JSON, or existing map produces an error.
A subscription payment failed
What happens when Stripe declines a subscription renewal, and how to fix it.