When Stripe fails to charge your subscription, MapVS gets notified and you'll receive an email within a few minutes. Here's what happens and how to recover.
What we do
Your account is marked past_due. You keep full access for a 7-day grace period. During grace, we retry the payment up to 3 times.
What to do
- Open the email link (or go to Account Settings > Billing).
- Click Manage Subscription - it opens the Stripe customer portal.
- Update your card on file, then click Retry payment.
- You should get a success email within a minute.
If grace expires
Your account downgrades to Free tier automatically. Your maps and recordings are not deleted - they stay accessible with Free-plan limits on visibility. Re-subscribe from the pricing page any time to restore full access.