Warehouse Fulfilment
Order fulfilment from receipt to dispatch in a warehouse
LogisticsLead Time
9.6h
Cycle Time
1.5h
Wait Time
8.1h
PCE
10.9%
Stages
8
Bottleneck
Carrier Pickup
Value-Add vs Non-Value-Add
Value-Add (VA)
An activity is value-add if it meets all three criteria:
- The customer is willing to pay for it
- It transforms the product or service
- It is done right the first time
Examples: Assembly, diagnosis, treatment, coding, machining, testing
Non-Value-Add (NVA)
Activities that consume time or resources but don't add value from the customer's perspective:
- Waiting — queues, approvals, batching delays
- Transport — moving materials or information
- Motion — unnecessary movement of people
- Rework — correcting defects or errors
- Over-processing — doing more than required
Note: Some NVA is necessary (compliance, safety). Target unnecessary NVA first.
Process Timeline
Value-Add vs Non-Value-Add
Bottleneck Analysis
Stage Efficiency
| # | Stage | Cycle (h) | Wait (h) | VA | Resource | Defect % | Efficiency |
|---|---|---|---|---|---|---|---|
| 1 | Order Received | 0.1 | 0.5 | VA | System | 2.0% | 16.7% |
| 2 | Pick List Generation | 0.1 | 0.25 | VA | WMS | 1.0% | 28.6% |
| 3 | Picking | 0.5 | 0.5 | VA | Picker | 5.0% | 50.0% |
| 4 | Packing | 0.25 | 0.25 | VA | Packer | 3.0% | 50.0% |
| 5 | Quality Check | 0.1 | 0.5 | VA | QC | 4.0% | 16.7% |
| 6 | Labelling | 0.1 | 0.1 | NVA | Packer | 2.0% | 50.0% |
| 7 | Staging for Dispatch | 0.1 | 2.0 | NVA | Forklift | 1.0% | 4.8% |
| 8 | Carrier Pickup | 0.25 | 4.0 | NVA | Carrier | 2.0% | 5.9% |